Technical support
We are always there for you – before the purchase, during installation and during operation.
If you have any questions or problems, please do not hesitate to contact us!
One contact
for all questions
Various sensors, software, connectivity and the like – but only one contact person for all questions. This is unique to LineMetrics.
Available for you on all channels
Whether you prefer chat, email, support ticket or a phone call: We are available for you, even in person.
Ensuring maximum availability
Redundant architecture, 24/7 fault monitoring and our support team ensure a system availability of >99.9%.
Benefit from our in-house IT/IoT know-how
The LineMetrics platform offers you more than just hardware and software.
Our team of experts in measurement technology, hardware, connectivity and software engineering is on hand to help you with everything from simple questions to complex challenges.
No call center, but real support from 1st to 3rd level.
We have a direct line to the sensor manufacturer
Our sensors are rigorously tested and meet the highest quality standards. We carefully select our suppliers, whether from Europe or Asia, to ensure a strong partnership.
This pays off for you: We have direct access to firmware, development and quality management. We clarify bugs and improvements immediately. So you get the best solution and reliable support.
Joint roll-out? No problem!
Do you have any questions about commissioning? We are always there for you. On request, we can also support you and your employees directly on site to carry out large-scale roll-outs easily and efficiently.
Our support team plans the installation with your local employees and carries out the commissioning remotely. This saves you valuable resources and allows you to master the roll-out even under time pressure.